Privacy Policy

Last Updated: November 2024

INTRODUCTION

Biz By Faith Pty Ltd and Biz By Faith Pte Ltd (collectively "Biz By Faith," "we," "us," or "our") respect your privacy and are committed to protecting it. Biz By Faith operates with:

• Biz By Faith Pty Ltd (Australia) - Primary operations and service delivery

• Biz By Faith Pte Ltd (Singapore) - Payment processing and financial services

2. IMPORTANT INFORMATION AND WHO WE ARE

2.1 Role and Relationship

Biz By Faith operates as an authorized agency on the Go High Level platform. We act as both:

• A data controller for information we collect directly from you

• A data processor for information processed through Go High Level's infrastructure

2.2 Platform Provider

Our services are delivered through Go High Level's platform. While we maintain this privacy policy, you may also be subject to Go High Level's privacy policies when using their platform infrastructure.

3. THE DATA WE COLLECT

3.1 Information You Provide

• Identity Data: Name, title, company

• Contact Data: Email address, phone numbers, addresses

• Business Data: Business registration details, ABN

• Technical Data: Login data, access credentials

• Marketing Data: Preferences and communication settings

3.2 Agency Access and Development Support

As your service provider, Biz By Faith maintains administrative access to client accounts for the following purposes:

• Technical support and troubleshooting

• Platform optimization and maintenance

• Implementation of custom features and solutions

• Performance monitoring and improvement

• Emergency technical interventions

This access is:

• Limited to authorized development and support personnel

• Used only when:

1. Responding to client support requests

2. Implementing requested custom work

3. Performing necessary technical maintenance

• Subject to strict internal security protocols

• Governed by confidentiality agreements

3.3 Automatically Collected Information

• Usage Data: How you use our services

• Technical Data: IP address, browser type, device information

• Analytics Data: Service usage patterns and preferences

3.4 Third-Party Sources

We may receive data from:

• Go High Level platform

• Public databases

• Marketing partners

• Service providers

4. HOW WE USE YOUR INFORMATION

4.1 Primary Uses

• Providing our services

• Account management

• Customer support

• Technical issue resolution

• Service optimization

• Communication delivery

4.2 Administrative Access Usage

Our administrative access to your account data is strictly governed by the following principles:

• Access is limited to legitimate business purposes

• Usage is logged and monitored

• Access is granted only to qualified technical personnel

• Implementation of requested changes or support

• System maintenance and optimization

• Resolution of technical issues

4.3 Marketing and Communications

We may use your data to:

• Send service updates

• Provide marketing materials (with consent)

• Share relevant business opportunities

• Deliver newsletters and updates

4.4 Legal Bases for Processing

We process data under these legal bases:

• Contract performance

• Legal obligations

• Legitimate business interests

• Consent (where required)

4.5 Payment Processing

All payments are processed through Biz By Faith Pte Ltd (Singapore) via Stripe, while services are delivered by Biz By Faith Pty Ltd (Australia). This arrangement:

• Maintains secure payment processing

• Complies with international financial regulations

• Does not affect service delivery or support

• Ensures transparent financial handling

5. DATA SHARING AND DISCLOSURE

5.1 Service Providers

We share data with:

• Go High Level (primary platform provider)

• Hosting providers

• Analytics services

• Communication services

• Payment processors

5.2 Legal Requirements

We may disclose information:

• To comply with laws

• To respond to legal requests

• To protect our rights

• In connection with business transfers

6. INTERNATIONAL TRANSFERS

6.1 Data Location

• Primary processing occurs in Australia

• Payment processing occurs in Singapore

• Some data may be processed in other countries through GoHighLevel's infrastructure

• We ensure appropriate safeguards for international transfers

7. DATA SECURITY

7.1 Security Measures

We implement:

• Encryption in transit and at rest

• Access controls

• Regular security assessments

• Incident response procedures

7.2 Data Breach Procedures

We will:

• Notify affected users of breaches

• Coordinate with Go High Level on platform-related incidents

• Comply with regulatory reporting requirements

8. DATA RETENTION

8.1 Retention Periods

We retain data for:

• Active accounts: Duration of service

• Terminated accounts: All account data and associated sub-account information is permanently deleted within 48 hours of account termination

• Legal requirements: As required by law (such as basic transaction records for tax purposes)

9. YOUR LEGAL RIGHTS

9.1 Your Rights

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

• Data portability

• Withdraw consent

9.2 Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

10. CHILDREN'S PRIVACY

We do not knowingly collect data from children under 16. If you become aware of any such data being provided, please contact us immediately.

11. COOKIES AND TRACKING

11.1 Cookie Usage

We use cookies and similar technologies for:

• Essential platform functionality

• Analytics and performance

• User experience improvement

• Marketing (with consent)

12. CHANGES TO THIS POLICY

We may update this policy periodically. Significant changes will be notified through:

• Email notifications

• Platform announcements

• Website notices

13. CONTACT US

For privacy-related inquiries:

Email:[email protected]

14. DISPUTE RESOLUTION

For privacy disputes:

1. Contact us directly first

2. For service-related matters: Australian Privacy Commissioner

3. For payment-related matters: Monetary Authority of Singapore

4. Appropriate courts in Australia or Singapore, depending on the nature of the dispute

By using our services, you acknowledge this privacy policy and consent to the described practices.