Terms of Service

Last Updated: January 2025

INTRODUCTION

Welcome to Biz By Faith. These Terms of Service ("Terms"), together with our Privacy Policy, create a legal

agreement between you and Biz By Faith, Inc., a Missouri Nonprofit Corporation.

Throughout these Terms, "Biz By Faith," "BBF," "we," "us," or "our" refers to the Nonprofit above, and "you" or "your"

refers to the person or business using our services.

What You're Agreeing To

By using Biz By Faith's platform ("Platform"), which operates on Go High Level's infrastructure, you agree to:

• Follow these Terms

• Let us process your data as described in our Privacy Policy

• Pay the fees for services you choose to use

• Use the Platform legally and responsibly

If You Don't Agree

If you don't agree with these Terms, please don't use the Platform. Creating an account or using any of our services means you accept these Terms.

Who Can Use Biz By Faith

To use Biz By Faith, you must:

• Be at least 18 years old

• Have the authority to enter into this agreement

• Provide accurate account information

• Use the Platform for business purposes only

1. PLATFORM SERVICES

1.1 What We Provide

• Full access to the Go High Level platform suite of tools, according to the plan that you purchase from Biz By Faith

• Biz By Faith's proprietary integrations and features

• Custom development services

• Customer support according to your plan

• Onboarding and implementation assistance

1.2 Our Proprietary Tools

Our Platform includes custom tools and integrations that are protected by intellectual property law. You agree not to:

• Share or redistribute our proprietary tools

• Reverse engineer our implementations

• Use the snapshot feature to copy our configurations

• Share your access credentials

• Allow unauthorized platform access

1.3 Penalties for Misuse

Unauthorized use of our intellectual property will result in:

• Immediate account termination

• Liquidated damages of USD $100,000 per violation

• Legal action

• Recovery of all legal costs

2. PAYMENTS AND BILLING

2.1 How We Process Payments

• All payments are processed through Biz By Faith Inc (United States of America)

• We use Stripe as our payment processor

• Prices are in USD unless stated otherwise

2.2 Subscription Plans

• Plans and pricing are listed on our website

• We may update our pricing with notice

• All subscriptions are pre-paid

2.3 Payment Terms

• No refunds on subscription fees

• Marketplace purchases non-refundable after 30 days

• Custom and/or Administrative work billed separately under separate negotiated agreement

3. SUPPORT AND CUSTOM DEVELOPMENT

3.1 Support Availability

We're here to help:

• Chat Support: 7 days per week with 1-hour response time

• Email Support: Monday to Friday, 8am to 5pm CST

• Business hours exclude United States federal holidays

3.2 What's Included Free

We'll fix at no cost:

• Platform bugs

• Standard feature issues

• Account access problems

• Basic implementation support

3.3 Custom Work (Separate Agreement Required)

Additional Administrative services are available and can include, but are not limited to:

• Custom feature development

• Advanced integrations

• Workflow customization

• Extended training

• Virtual Receptionist and Virtual Assistance Services

• Virtual Bookkeeping Services

3.4 Custom Work Terms

• Virtual Assistant Services can be found on our main website.

• Separate Agreement needed before work starts

• Estimates provided on website may vary due to your customization requests

4. YOUR RESPONSIBILITIES

4.1 Account Security

You must:

• Keep your login credentials secure

• Not share account access

• Update us if your contact information changes

• Report unauthorized access immediately

4.2 Acceptable Use

You agree to:

• Use the Platform legally and ethically, without vulgarity, profanity, or violent portrayals

• Not violate others' rights

• Not attempt to copy our implementations

• Not use the Platform for harmful purposes

5. DATA AND PRIVACY

5.1 How We Handle Your Data

We:

• Process data according to our Privacy Policy

• Maintain industry-standard security

• Only use your data to provide our services

• Don't sell your personal information

5.2 Your Data Responsibilities

You must:

• Have rights to any data you upload

• Comply with privacy laws

• Secure your access credentials

• Back up your data

6. CHANGES TO SERVICE

6.1 Platform Updates

At our sole discretion, we may, with email notice provided to the email address on file:

• Update the Platform features

• Modify these Terms

• Change our pricing

• Discontinue certain features

6.2 Notice of Changes

We'll notify you of significant changes through:

• Email (you must keep your email address current in your dashboard)

• Platform announcements

• Our website

7. TERMINATION

7.1 Your Right to Cancel

You can cancel your subscription:

• Through your account dashboard

• By contacting support

• With no refund for compensation for unused time or features

7.2 Our Right to Terminate

We may suspend or terminate your access if you:

• Violate these Terms

• Misuse the Platform

• Fail to pay fees

• Engage in harmful behavior

8. LIABILITY AND LEGAL MATTERS

8.1 Limitation of Liability

We're not liable for:

• Indirect or consequential losses

• Lost profits or data

• Service interruptions

• Third-party actions

8.2 Indemnification

You'll protect us from claims arising from:

• Your use of the Platform

• Your content

• Your violation of these Terms

9. CONTACT US

9.1 How to Reach Us

For support:

• Chat Support: 7 days per week with 1-hour response time

• Email Support: Monday to Friday, 8am to 5pm CST

• Biz By Faith is closed and cannot be reached on United States federal holidays

10. ACCEPTANCE

Using our Platform means you accept these Terms. If you have questions before accepting, please contact us.